To prevent this, please deactivate your license before updating your computer's hardware. This will break the link between your KeyShot license and the license server. When updating a computer's hardware, the MAC Address is changed. This connection is created through your computer's MAC Address. This means that they are created to work on one and only one computer at a time. If not done properly, this can cause some issues with your KeyShot License. Updates are inevitable, and there are times when you will need to update your computer's hardware for various reasons. Modified on: Tue, 3 May, 2022 at 10:12 AM We hope to have more news about these services for you this year.Solution home General Information Deactivate KeyShot License before updating hardware (Legacy) We are currently working on a subscription and portal service that will solve this issue. send us a request file from the new computer to receive a new license.reactivate it on the primary computer, deactivate it again, then activate it on the new computer.There are times when our servers do not register that at license has been deactivated.Īs of now, there are two ways around this: We apologize for the inconvenience that this has caused you over the years. This has been a long-standing issue with our local servers. Many times, they will receive an error message stating that the serial code needs to be upgraded or that the license is currently in use, even after following all the suggested steps and deactivating it on their primary computer. It is common for users to deactivate their licenses from a workstation so that they can register their serial codes on a new machine. Modified on: Fri, 16 Apr, 2021 at 9:01 AM Solution home Known Issues Known Issues Difficulties Activating Serial Codes
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